frequently asked questions

Sure, we ship to destinations worldwide. Shipping fees will be applied and added during checkout. If your order meets the minimum requirement for free shipping based on your location, you will qualify for free shipping. Make sure to review our shipping policies for more information.

Shipping times vary depending on your location. If you are within Canada, your order will typically arrive in 5-7 business days. For overseas deliveries, it can take anywhere from 7-16 days. You will receive detailed delivery information in your confirmation email.

During the check-out process, customers can view the shipping costs upfront after selecting a shipping method. For more detailed information, please refer to our shipping policies.

Yes, during the checkout, you'll have the option to select local delivery based on the postal code you have provided. We aim to deliver within GTA on the same or next business day.

Your order value must exceed $50 for local delivery option to appear.

You may leave a note with time and date, during the checkout process and we will try our best to honor your request.

Orders placed during the weekdays are typically shipped within 2 days.

You will receive an email confirming your order with details and another one with tracking id when the order is shipped. You will have option to track the package using the carrier's website.

Yes, you can track your package using the tracking id you received in the email confirming your shipment.

We may be able to accommodate your change request based on available inventory as long as the value of order remains the same and request is made prior to shipping confirmation email is received.

We may be able to cancel your request if you contact us before shipping confirmation email is received. There will be 2.5% cancellation charges that are deducted due to payment processor's terms and conditions.

Typically, orders are shipped within 2 business days, but if you haven't heard from us for more than 5 days, feel free to reach out to us over the email or using the contact us form.

Yes, we offer virtual Gift Cards in different values that does not expire.

If you have received a discount code, you may apply it during the checkout process prior to making a payment. Please note, only 1 code is applicable on single order.

We accept all major credit and debit cards.

We are based out of Canada and Canadian Dollar CAD is the base currency for the store.

You may select a different currency from the home page to see the products listed in your currency.

You will be charged in your home currency with conversion rates against Canadian Dollars.

Please refer to our return policies in order to begin the return process. Keep in mind that you will be required to pay for the shipping cost when sending back the products.

Yes, we do accept exchanges, please follow the returns process

Certainly, we are able to furnish you with a return label and deduct the shipping cost from your refunds.

Once your returns are inspected and approved, the refund will be processed. However, please note that it may take a few business days for the refunded amount to appear in your account, which could vary from the financial institution's processing time.